Privacy Policy

Who We Are

LimeLux Eco Care Cleaning provides eco-friendly residential and commercial cleaning across Milton, Oakville, Burlington, and Mississauga. When this policy says "we," "us," or "our," it means LimeLux. When it says "you," it means anyone who visits our website, requests a quote, or books a service with us.

What We Collect

We only collect what we need to quote your job, clean your space, and stay in touch. That usually includes:

• Your name
• Your phone number
• Your email address
• The address where the cleaning takes place
• Details about the job (the space, type of clean, and any special requests)
• For business clients, your company and contact details
• Anything you write to us in a form, message, or email
• Billing details when you pay for a service

When you visit our website, some information is also collected automatically, such as your IP address, browser type, the pages you view, and how you found us.

How We Collect It

We get your information when you:

• Fill out our contact or booking form
• Call or text us at (647) 707-5716 or (289) 671-9851
• Email us at info@limelux.ca
• Book or receive a cleaning from us

We also use tools like Google Analytics and Google Tag Manager to see how our website is used. These tools rely on cookies (more on that below).

Why We Use It

We use your information to:

• Give you a quote
• Schedule and carry out your cleaning
• Contact you about your booking
• Answer your questions
• Process payments
• Send you reminders and offers, if you've asked for them
• Improve our services and our website
• Meet our legal and tax obligations

We do not sell your personal information. Not now, not ever.

If You Apply for a Job

If you apply for a position with us, we collect the details in your application, such as your name, contact information, and work history. We use this only to consider you for the role, and we keep it confidential. If you're not hired, we may keep your application on file for a reasonable time in case something suitable comes up, unless you ask us not to.

Who We Share It With

We only share your information when there's a good reason:

• Our cleaning team. The cleaners assigned to your job get the details they need to show up and do it right.
• Trusted service providers. We may use outside companies for things like scheduling, payment processing, or website hosting. They only get what they need to do their part.
• Legal reasons. If the law requires it, or we need to protect our rights, our team, or our customers, we may share information with the proper authorities.

That's it. Your details stay with the people who actually need them.

Cookies and Website Tracking

Our website uses cookies, which are small files stored on your device. They help the site work properly, remember your preferences, and show us how visitors use our pages.

You can turn cookies off in your browser settings. Some parts of the site may not work as smoothly if you do.

Marketing and Reminders

We may send you booking reminders, service updates, and the occasional offer or cleaning tip. If you'd rather not hear from us for marketing, just let us know or use the unsubscribe option in our emails. We'll always keep sending the messages you need about a booking you've made.

How We Protect Your Info

We use reasonable safeguards to keep your information safe from loss, misuse, and unauthorized access. No system is ever perfect, but we take your trust seriously and handle your details with care.

How Long We Keep It

We keep your information only as long as we need it: to serve you, run our business, and meet legal requirements. When we no longer need it, we securely delete or destroy it.

Your Privacy Rights

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct anything that's wrong
• Withdraw your consent to marketing at any time
• Ask us to delete your information, where we're able to

To make a request, just contact us using the details at the bottom of this page. We'll respond as quickly as we can.

Links to Other Sites

Our website and social pages may link to other sites. We're not responsible for how those sites handle your information, so it's worth reading their privacy policies too.

Children's Privacy

Our services and website are meant for adults. We don't knowingly collect information from children. If you believe a child has given us their details, contact us and we'll remove it.

Changes to This Policy

We may update this page from time to time. When we do, we'll change the "Last updated" date at the top. If the changes are significant, we'll do our best to let you know.